HELP & FAQS

GETTING STARTED

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

When you book service an account is automatically created for you. An email will be sent to you with your Username and Password to login to https://cleaninspire.convertlabs.io/ and you will be able to access your account.

 

Book Online: https://cleaninspire.com/booking-page/

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

We provide services for all of Dayton and the surrounding area including but not limited to: Beavercreek, Kettering, Fairborn, Miamisburg, Moraine, West Carrolton, Drexel, Trotwood,  Fort McKinley, Shiloh, Northridge, Englewood, Vandalia, and Huber Heights. If you don’t see your town or city listed and are interested in our services, give us a call at (937) 709-4496 and we will be happy to assist you!

Quotes are based on the following:

  • Entire square footage of the home
  • The number of bedrooms and bathrooms
  • The type of cleaning you need (standard vs heavy duty vs move in/out)
  • The add-on services that you include
  • The condition of the home

To view estimated pricing for your home, visit our online booking form and enter in the square footage, number of bedrooms, and number of bathrooms for your home. Once completed the quote displayed on our website will change accordingly. There are no surprises with pricing. It’s as simple as that.

 

Book Online: https://cleaninspire.com/booking-page/

 

Please Note: For special cases like hoarders, pet waste, extremely large homes, very dirty homes, or homes that have not been cleaned in a long time, the quote will be adjusted in consideration of those conditions.

Pricing does not include services such as picking up clutter, organization, deep cleaning of surfaces that have not been cleaned for a long time, trash removal, mold removal, cleaning mold, pet waste, human waste, and any other similar condition. Services to address such conditions might be able to be added to a service, but it would be added at an additional rate and only if the cleaner(s) have the extra time in their schedule to accommodate such changes. Some conditions in a home are not serviceable.

MANAGE YOUR ACCOUNT

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call at (937) 709-4496 if there are any issues at all.

 

Book online: https://cleaninspire.com/booking-page/

Log into your account at https://cleaninspire.convertlabs.io/ and update your card on file. Your new card will automatically be noted as your default card.

You can submit a password change request on the customer login page at https://cleaninspire.convertlabs.io/

Log into your account at https://cleaninspire.convertlabs.io/ and update your address in your upcoming booking. Alternatively, you can give us a call at (937) 709-4496 and we will update your address for you.

Simply head over to https://cleaninspire.convertlabs.io/ and enter the Username and Password you received in your email after you completed your booking.

 

Book online: https://cleaninspire.com/booking-page/

You can submit a password change request on the customer login page at https://cleaninspire.convertlabs.io/

PRICING & POLCIES

Please contact us through email at hello@cleaninspire.com, call us on the phone at (937) 709-4496, or reach us through chat and we will happily resolve the issue for you.

Our system requires a credit card for booking. The voucher may not cover 100% of the charge and we need the credit card information available in case anything comes up or if you decide to add more services.

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.

Your happiness and satisfaction are our goals. We are happy to invite new customers to give our service a try, we are sure they will love it! A voucher for first time customers is our way of saying, “Welcome to our family. Let’s get that house cleaned and you inspired to live an amazing life!” We also have many options for current customers to take advantage of generous discounts, including discounts for recurring cleanings. The more cleanings you schedule per month, the more you save! We also offer different specials throughout the year, so be sure to check back when your favorite holiday comes around. Whether it is Valentine’s Day, a birthday, or Christmas Day, a clean home is always a special gift!

Simply head over to https://cleaninspire.convertlabs.io/ and enter the Username and Password you received in your email after you completed your booking.

 

Book online: https://cleaninspire.com/booking-page/

Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.

TRUST & SAFETY

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by Stripe, Inc. and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Clean Inspire certified cleaner

if something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.